This Privacy Policy explains how Dr.Skinly (“the Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit, use our services, or make a purchase from drskinly.com (the “Site”). It also applies to other ways you interact with us about our products and services (collectively, the “Services”).
By using or accessing any of our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect updates to our business operations, technology, or applicable laws. The latest version will always be posted on our Site, with a revised “Last Updated” date.
How We Collect and Use Your Personal Information:
To provide you with the best experience, Dr.Skinly collects personal information from various sources. The data we collect depends on how you use our Site and Services.
We use your information to communicate with you, fulfill your orders, enhance our Services, comply with legal obligations, and protect the integrity of our business and users.
Personal Information We Collect:
Information You Provide Directly:
When using our Services, you may provide:
- Contact Details: Name, address, phone number, and email.
- Order Information: Billing and shipping details, payment confirmations, and order notes.
- Account Information: Username, password, and account security details.
- Customer Support: Any information shared when contacting our team for help or inquiries.
You may choose not to share some information, but this might limit certain Site features.
Information We Collect Automatically:
We automatically collect certain information about your interaction with the Site (“Usage Data”), such as:
- Device and browser details
- IP address and location
- Pages viewed and actions taken
- Network connection and time spent on the Site
This helps us improve performance, design, and user experience.
Information From Third Parties:
We may receive additional data from:
- E-commerce partners (e.g., Shopify) that help manage our website.
- Payment processors to securely handle transactions.
- Marketing and analytics partners to improve user engagement.
Any data obtained from these third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information:
We use your personal information for purposes including:
- Providing Services: Processing payments, managing your account, shipping orders, handling returns, and resolving issues.
- Marketing: Sending updates, offers, and promotional content that may interest you.
- Security: Detecting, preventing, or investigating fraud or misuse.
- Customer Support: Enhancing your experience and responding to inquiries.
Cookies:
We use cookies to personalize your experience, remember preferences, and analyze Site traffic.
You can manage or disable cookies through your browser, but doing so may impact Site functionality.
For more about cookies used by Shopify, visit Shopify Cookie Policy.
How We Share Your Information:
We may share your personal information in limited, secure circumstances:
- With trusted vendors and service providers (e.g., payment processors, shipping companies, analytics partners).
- With marketing partners for promotional purposes.
- When legally required, such as for law enforcement or regulatory purposes.
- In the event of a business transfer, such as a merger or acquisition.
We do not sell your personal information.
User-Generated Content:
If you post reviews, testimonials, or public content through our Services, this information may be visible to others. Please avoid sharing sensitive personal data publicly.
Third-Party Links:
Our website may contain links to third-party sites. Dr.Skinly is not responsible for their privacy practices or content. Review their policies before sharing personal data.
Children’s Privacy:
Our Services are not intended for users under 18 years old. We do not knowingly collect data from minors. If you believe a child has shared personal information with us, contact us for prompt removal.
Security and Data Retention:
We use industry-standard safeguards to protect your information. While we strive for security, no system is completely immune to breaches.
We retain your data as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
Your Rights:
You may have the right to:
- Access or request details of your personal data
- Request correction or deletion
- Withdraw marketing consent
- Restrict or object to data processing.
- Request a copy of your data for portability.
To exercise your rights, please email us at drskinly.com@gmail.com. We may require verification before processing requests.
Complaints:
If you have concerns about how we handle your data, contact us at drskinly.com@gmail.com.
If unsatisfied with our response, you may contact your local data protection authority.
International Users:
Your data may be transferred and processed outside your country. We ensure compliance with international data protection standards for all such transfers.
Contact Us:
For any privacy-related questions, please contact us at:
Email: drskinly.com@gmail.com
Address: 259 Block B, Phase I, Johar Town, 54770, Lahore, Punjab, Pakistan.