At Dr.Skinly, we care deeply about your skincare journey and are committed to helping you achieve visible results with confidence. If you’re not satisfied with your product, we offer a simple and transparent refund and warranty policy as outlined below.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all orders.
If you receive a damaged product or your device is not working properly, you may request a full refund within 7 days of receiving your order.

Eligibility Terms:

• The product must be used as instructed for its intended purpose. Refunds will not be granted for unused products.
• We encourage customers to give the device an honest try during this period.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.
• Return shipping is at the customer’s expense unless the product is defective or incorrect.

To request a refund:

1.     Contact us on WhatsApp: +92 321 0079777 within 7 days of receiving your order.

2.     Include your order number, reason for refund, and confirmation that you have used the product as directed.

3.     Once approved, we’ll provide return instructions.

4.     After inspection, your refund will be issued to your original payment method within 5–10 business days.

6-Month Replacement Warranty

Your purchase includes a 6-month limited warranty, covering manufacturing defects or issues arising from normal use.

Covered Under Warranty:

• Internal malfunctions
• Electrical or mechanical issues not caused by user error

Not Covered:

• Damage due to misuse, drops, or mishandling
• Water damage (unless the product is labeled waterproof)
• Loss or theft
• Cosmetic wear and tear

Warranty Claim Process

To request a replacement under warranty:

1.     Contact us on WhatsApp: +92 321 0079777

2.     Provide:

o   Your full name and order number

o   Description of the issue

o   Clear photos or a short video showing the problem

3.     Our support team will respond within 48 hours with next steps.
In most cases, the faulty item does not need to be returned.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photos of the product and packaging.
We will send a replacement or issue a full refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Items marked as Final Sale
• Products returned more than 7 days after delivery
• Products that have not been used before requesting a refund

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1.     Double-check your payment method.

2.     Contact your bank or credit card provider.

3.     Still need help? Reach out to us on WhatsApp: +92 321 0079777 or email drskinly.com@gmail.com.

We’re here to support your skincare journey and help your skin glow with confidence.
For any questions, just WhatsApp us, we’re always happy to help!

Contact Us

📍 Address: 259 Block B, Johar Town, Lahore, Pakistan
📧 Email: drskinly.com@gmail.com
📞 WhatsApp: +92 321 0079777
🕐 Hours: Monday – Friday, 10 AM – 6 PM

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Empowering you with advanced skincare technology for healthy, radiant skin.