Dr. Skinly is committed to delivering top-tier skincare devices with lasting quality. We stand behind our products with a 6-month to 1 year replacement warranty, covering any manufacturing faults or internal malfunctions under normal usage.
To be eligible for a free replacement:
- The claim must be submitted within 6 months of the delivery date.
- The issue should be due to internal or power-related malfunctions not caused by misuse.
- The product and its original packaging must be in good condition.
- Your warranty card must match your registered name, address, and contact details.
- Note: If a returned device shows signs of damage beyond manufacturing defects (e.g., water damage, intentional misuse), additional charges may apply.
Return & Refund Policy 7 Days
- Not completely satisfied? We understand. Dr. Skinly offers a 7-day return guarantee for eligible cases.
- For returns within 7 days:
- Notify us within 7 days of delivery.
- Product must be received broken, sparking, or completely non-functional, with no signs of tampering.
- Return items must be in original packaging.
- Warranty card details must match your registered information.
Please note:
40% restocking fee applies if a return is initiated for “change of mind” after delivery even if the item arrived without defects.
Why Dr. Skinly Stands Behind You:
At Dr. Skinly, we believe excellence is non-negotiable. From the moment you unbox your device, to every treatment after we ensure your experience is supported, safe, and backed by trust.